Service
	Dealing with Difficult Customers This interactive online skill builder will provide you with techniques for dealing with difficult customer situations. Your role as a customer service professional offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, you will learn general guidelines for dealing with difficult customer situations, two techniques for dealing with customers in such situations: calming and focusing, and then practicing what you have learned.
	Delivering Customer Focused Service This interactive online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication – listening, questioning, verifying, explaining, and a four-step customer service model.
	Winning Through Customer Service While winning customers may be hard, keeping them is even harder. So what do customers really want?