
Leadership Essentials

	Coaching Job Skills "I do a lot to motivate the team to meet our department's quarterly targets. But is that really job-focused coaching?"

	Communicating Up In terms of technology, the communication process has never been easier or better. The world is linked electronically for instant access. Yet communications - direct communications between people - are still a major problem facing team leaders and probably always will be.

	Delegating "When I delegate projects to my team, I don't always get the results I want. Isn't it easier to just do it myself?"

	Developing Performance Goals and Standards Developing Performance Goals is a planning process because all good team leaders work to a plan, and they make sure those who work with them have a solid understanding of that plan.

	Effective Discipline "I used to be a member of this team. Now I'm the manager. Do I really have to discipline the non-performers?"

	Essential Skills of Communicating "He was one of our top performers. Everyone loved working with him. So why is he failing as a manager?"

	Essential Skills of Leadership "We were voted one of the top 100 companies to work for. So why are my best people still leaving?"

	Improving Work Habits "I have a smart, young team, and some of them are new to the work environment. How do I cover some of the organization's rules and regulations without quoting the entire HR Policy Manual?"

	Managing Complaints How do you deal with team member complaints? Do you ignore them? Avoid them? Overreact to them? Or do you treat them as a way to solidify the team and improve team member self-esteem? Your own perception is not as important as the team member’s view of the problem. What may seem trivial to you could be very serious to the team member. So, all complaints must be treated with fairness and dignity.

	Providing Performance Feedback Performance assessment is an important part of your efforts as a team leader. Regardless of a person's confidence or self-esteem, everyone needs feedback.

	Resolving Conflicts "I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."

	Supporting Change "Reorganization, new business strategies, new management. How can my department stay focused on the customer with all this change?"